Frequently Asked Questions

Can you guess my dogs neck size?

Unfortunately we cannot guess your dogs neck size. As you can imagine, dogs come in all shapes and sizes! Even sending a picture or a video doesn’t help us. Measuring your dogs neck is important to getting the right size collar that specifically fits your dog.

What size chain collar should i get my puppy?

As our chains are not adjustable, we recommend waiting until your puppy is fully grown or at least until they are in the later stages of growing. Depending on how you would like the collar to fit you could buy a size slightly larger than their expected fully grown size.

Can chain collars be adjusted?

Unfortunately they cannot be adjusted. This is why we highly recommend only buying for fully grown dogs once they have been accurately measured.

How can i measure my dog?

Please see our helpful guide here which will assist you in getting the most accurate measurement possible.

Will the colour come off the chains?

All chains (except Silver) are plated 316L Stainless Steel. Due to the fact Stainless Steel is used as the base metal, it means that plating will be harder wearing than other metals.
Unfortunately as a plated product there is always the possibility of a small amount colour loss.

Please follow the instructions outlined on our Chain Collar Maintenance page which will help you care for your Chain.

Will the gold colour come off buckle and D ring on the Gold Series collars?

Our gold buckles and D rings are only plated so there is always the possibility of a small amount colour loss under heavy use or if exposed to lots of water and harder conditions.

Are the chain collars good for walking?

Our new chains with improved clips are ideal for walking.

Our V1 chains are sturdy enough for walks but have not been subject to strength tests so we always recommend using a harness or something similar for walking your dogs. These chains are predominantly sold for decorative purposes.

Do you ship to my country?

Yes, we ship worldwide. - Shipping costs are calculated during checkout.

How much is shipping?

Shopping is calculated during the checkout process. Many factors contribute to the cost of shipping so please ensure all details are correct during the checkout process.

How long will my order take to arrive?

Our website will estimate delivery times for you on the product page, cart and checkout.

If you have already placed an order please check your order confirmation for your estimated delivery time.

Order delivery times depend on current stock levels and your location.
Items in stock are often dispatched within 24 hours, but please allow up to 48 hours.

Estimated delivery times are as follows:
UK - 1-2 days
Europe - 2-5 days
USA & Canada - 3-7 days
South America - 3-10 days
Australia - 3-10 days
Rest of the world - 5-14 days

 

You don't have the size i want. Can you help?

If you require a size we don't normally stock please let us know below and we'll do our best to accommodate your needs. We can normally create a bespoke size within 3 weeks.

What is the price in my currency?

Our website allows you to change what currency is shown.

Mobile Phones: Click the menu button on the top left and select your preferred currency with the drop down near the bottom of the menu.

Computers: Select your preferred currency from the dropdown at the top left of our page.

Will your chains turn my dogs neck green?

We use Stainless Steel which does not leave colouring like cheaper metals and jewellery however plated items will occasionally leave some light grey colouring which would be noticeable on white dogs. If you're concerned about this we highly recommend choosing the Silver Chain which is just polished stainless steel so it doesn't have any plating.

Will your Gold Series collars turn my dogs neck green?

As the buckles on the Gold Series collars are plated, these items can occasionally leave some light grey/green colouring which would be noticeable on white dogs. If you're concerned about this we highly recommend choosing a collar from our Tactical Range.

 

How can i return my order?

Have an issue with your order? Let us know and we’ll make it right!

Please complete the form below and we'll process your return as soon as possible.

To be eligible for a return, your item must be returned unused and in the original packaging.

Please allow up to 3 working days for your return to be processed.

For full information on our returns policy please see our Terms & Conditions

We will email you instructions on how to return your order.
Click or drag a file to this area to upload.
Please use if you would like to share a photo or document regarding your return

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