Frequently Asked Questions

Can you guess my dogs neck size?
Unfortunately we cannot guess your dogs neck size. As you can imagine, dogs come in all shapes and sizes! Even sending a picture or a video doesn’t help us. Measuring your dogs neck is important to getting the right size collar that specifically fits your dog.
What size chain collar should i get my puppy?
As our chains are not adjustable, we recommend waiting until your puppy is fully grown or at least until they are in the later stages of growing. Depending on how you would like the collar to fit you could buy a size slightly larger than their expected fully grown size.
Can chain collars be adjusted?
Unfortunately they cannot be adjusted. This is why we highly recommend only buying for fully grown dogs once they have been accurately measured.
How can i measure my dog?
Please see our helpful guide here which will assist you in getting the most accurate measurement possible.
Will the colour come off the chains?
All chains (except Silver) are plated 316L Stainless Steel. Due to the fact Stainless Steel is used as the base metal, it means that plating will be harder wearing than other metals. Unfortunately as a plated product there is always the possibility of a small amount colour loss. Please follow the instructions outlined on our Chain Collar Maintenance page which will help you care for your Chain.
Are the chain collars good for walking?
They are sturdy enough for walks but have not been subject to strength tests so we always recommend using a harness or something similar for walking your dogs. These chains are predominantly sold for decorative purposes.
Do you ship to my country?
Yes, we ship worldwide. - Shipping costs are calculated during checkout.
How much is shipping?
Shopping is calculated during the checkout process. Many factors contribute to the cost of shipping so please ensure all details are correct during the checkout process.
How long will my order take to arrive?
Our website will estimate delivery times for you on the product page, cart and checkout. If you have already placed an order please check your order confirmation for your estimated delivery time. Order delivery times depend on current stock levels and your location. Items in stock are often dispatched within 24 hours, but please allow up to 48 hours. Estimated delivery times are as follows: UK - 1-2 days Europe - 2-5 days USA & Canada - 3-7 days South America - 3-10 days Australia - 3-10 days Rest of the world - 5-14 days  
You don't have the size i want. Can you help?
If you require a size we don't normally stock please let us know below and we'll do our best to accommodate your needs. We can normally create a bespoke size within 3 weeks.
What is the price in my currency?
Our website allows you to change what currency is shown. Mobile Phones: Click the menu button on the top left and select your preferred currency with the drop down near the bottom of the menu. Computers: Select your preferred currency from the dropdown at the top left of our page.
Will your chains turn my dogs neck green?
We use Stainless Steel which does not leave colouring like cheaper metals and jewellery however plated items will occasionally leave some light grey colouring which would be noticeable on white dogs. If you're concerned about this we highly recommend choosing the Silver Chain which is just polished stainless steel so it doesn't have any plating.

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