Frequently Asked Questions
Unfortunately we cannot guess your dogs neck size. As you can imagine, dogs come in all shapes and sizes! Even sending a picture or a video doesn’t help us. Measuring your dogs neck is important to getting the right size collar that specifically fits your dog.
As our chains are not adjustable, we recommend waiting until your puppy is fully grown or at least until they are in the later stages of growing. Depending on how you would like the collar to fit you could buy a size slightly larger than their expected fully grown size.
Unfortunately they cannot be adjusted. This is why we highly recommend only buying for fully grown dogs once they have been accurately less measured.
Please see our helpful guide here which will assist you in getting the most accurate measurement possible.
All chains (except Silver) are plated 316L Stainless Steel. Due to the fact Stainless Steel is used as the base metal, it means that plating will be harder wearing than other metals.
Unfortunately as a plated product there is always the possibility of a small amount colour loss.
Please follow the instructions outlined on our Chain Collar Maintenance page which will help you care for your Chain.
They are sturdy enough for walks but have not been subject to strength tests so we always recommend using a harness or something similar for walking your dogs. These chains are predominantly sold for decorative purposes.
Yes, we ship worldwide. – Shipping costs are calculated during checkout.
Shopping is calculated during the checkout process. Many factors contribute to the cost of shipping so please ensure all details are correct during the checkout process.
Our website will estimate delivery times for you on the product page, cart and checkout.
If you have already placed an order please check your order confirmation for your estimated delivery time.
Order delivery times depend on current stock levels and your location.
Items in stock are often dispatched within 24 hours, but please allow up to 48 hours.
Estimated delivery times are as follows:
UK – 1-2 days
Europe – 2-5 days
USA & Canada – 3-7 days
South America – 3-10 days
Australia – 3-10 days
Rest of the world – 5-14 days
Yes you can. Please contact us below to discuss your needs:
If you require a size we don’t normally stock please let us know below and we’ll do our best to accommodate your needs. We can normally create a bespoke size within 3 weeks.
Our website allows you to change what currency is shown.
Computers: Click the Flag at the top left of the page and select your preferred currency.
Mobile Phones: Click the menu button and select your preferred with the drop down under the cart.
We use Stainless Steel which does not leave colouring like cheaper metals and jewellery however plated items will occasionally leave some light grey colouring which would be noticeable on white dogs. If you’re concerned about this we highly recommend choosing the Silver chain which is just polished stainless steel so it doesn’t have any plating.
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